Because they themselves have almost no ability to contact Coinbase and deal with them directly, they're forced to retain professionals.'Įtay Maor, senior director of security strategy for cybersecurity company Cato Networks, said he's seen cybercriminals on the dark web discussing how to break into accounts, including those of Coinbase users.

'Most people who contact me would tell you it's poor customer service,' Silver said. Silver, whose firm represents the Vidovics, said the top complaints from potential clients are getting locked out of their cryptocurrency exchange platform account and SIM swaps. 'The problem with SIM swapping and cryptocurrency is the moment you lose access to your cell phone, professional hackers will steal all of your money in less than 30 minutes,' said David Silver, an attorney who focuses on cryptocurrency. 'As a result, Coinbase is unable to reimburse you for your alleged losses.'Įventually, the company sent a $200 credit, telling Ben, 'your Coinbase experience and your wait for a response to your formal complaint was not up to our standards.'Įxperts say SIM swapping, where fraudsters seize control of a victim's phone number and SIM card through their phone company, is to blame for many of the cryptocurrency thefts. 'There is no credible or supportable evidence that the compromise of your login credentials was the fault of Coinbase,' the message said. The email noted that transactions on the blockchain are irrevocable and said Coinbase's insurance policy does not cover theft from individual accounts. The CFPB responded to one of Ben's ensuing complaints with an answer from Coinbase's Regulatory Response Team. 'It just seems to me that Coinbase did absolutely zero research and just said, 'Hey, yeah, sorry.''

In a response to his frantic email, Coinbase told Ben his computer had been hacked and there wasn't anything the company could do. He logged onto his Coinbase app in March, verifying his identity with two-factor authentication, but over a four-minute stretch almost $35,000 in various coins disappeared from his account, he said. Other projects highlighted in a company blog post Monday included a Christmas sweater capable of spelling out messages, “Stranger Things” style, a donation splash page that would allow viewers to open their wallets for charities after watching documentaries on Netflix, a social viewing experience for customers with multiple Netflix accounts and a “Stranger Things” video game.Like the Vidovics, Ben, a Virginia resident who asked that his last name be withheld, said he saw thousands of dollars vanish. Mindflix was just one of the projects developed as part of Netflix’s internal hack day earlier this month, during which employees had 24 hours to come up with unique and offbeat projects and experiments that could improve the Netflix experience one way or another. The headband is being advertised as a way to train meditation and mindfulness - but Netflix’s team instead repurposed it as a gizmo to help the mindless who have trouble keeping track of their remote control.

To accomplish this, the engineers relied on a Muse headband, which can sense the brainwaves of anyone who is wearing it. Netflix’s next product innovation may just be mind control: Four Netflix engineers recently built a prototype that allows viewers to browse the company’s TV app without any remote control, and select titles simply by thinking about what they want to watch.

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